Overseas customization order placement

information and policies

ORDER PLACEMENT

 ● Orders can be placed by mail, fax (24 hours), or telephone. *

 ● If written confirmation of an order is sent, it must clearly state: "CONFIRMATION OF PHONE (OR) FAX ORDER - DO NOT DUPLICATE".

 ● Artwork must be submitted by mail or e-mail.  Faxed artwork is not acceptable.

   * We cannot be responsible for errors on telephone orders

ARTWORK

 ● Camera-ready artwork is required for all orders.

 ● We will reduce or enlarge artwork as required.

 ● Any additional touch-up work will be billed at $40 per hour.

TRADEMARK USAGE

 ● All copy or other materials submitted by the customer for use by us in producing the items ordered must be in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection.

production schedules

 ● If you have a deadline date please provide us with it at the time of ordering.  By having this information, we can better meet your needs.

Timeline

 ● 20-24 days for hard sample (after approval of virtual sample by customer) *

 ● 35 days production once the hard sample has been approved by customer *

 ● 35 - 40 days shipping by ocean freight **

*  Delays due to customer's revisions, shipping or holidays will add to overall processing time

**  Delays due to Customs processing are not at the control of Cutting Edge Caps

SHIPPING

 ● Ocean freight | 35-40 days no extra charge

 ● Air freight | 7 days at $.50 per cap charge

 ● Freight from Fort Worth, TX  to customer via UPS Ground unless otherwise requested.

 ● Freight from Fort Worth, TX  to customer via UPS Ground

 ● If you desire any special means of delivery or to use your shipping account number, please indicate so on your order.

SAMPLE

 ● Physical samples $50 for each sample (refundable with a 500+ piece order)

 ● We need a copy of the sample request form detailing the specifics of your order.   This can be:

       ■ Faxed to ###.###.####

       ■ Mailed to Cutting Edge Caps | PO Box 136501 | Fort Worth, TX  76136-0501

       ■ E-mailed to | Orders@CuttingEdgeCaps.com

ORDERS

 ● A signed order form or purchase order with a 50% deposit of the total balance must be submitted to Cutting Edge Caps before your order can be placed with the factory.

 ● The remaining balance +FOB (Fort Worth to Customer) due before shipping from warehouse in Fort Worth, TX.

changes or cancellations

 ● No cancellations or returns on customization products.

 ● Once production of customization has begun all personalized items will become payable.

 ● No exceptions.

Payment terms

 ● All customization order deposits must be prepaid.

 ● Visa, Mastercard, American Express, Discover cards using PayPal card services, or business or personal check.

 ● No merchandise will be sent until payment is received.

quality control

 ● We do our best to ensure prompt service, quality workmanship and materials at an affordable prices.  We do everything possible to see that your order is processed and handled correctly.

 ● We trust that our products will prove to be as profitable for you as they have been for our many satisfied customers and distributors.

over-runs and under runs

 ● Due to the difficulty in producing exact quantities, factory reserves the right to ship 5% over or under the quantities ordered as a complete order.

Frank Lugenheim | Cutting-Edge Caps | PO Box 136501 | Fort Worth, TX  76136

817.903.1190 | Caps@Lugenheim.com | http://lugenheim.com